"Design makes things seem special, and who wants normal if they can have special? And that's the problem. What has grown naturally and unselfconsciously over the years cannot easily be replaced. The normality of a street of shops which has developed over time, offering various products and trades, is a delicate organism. Not that old things shouldn't be replaced or that new things are bad, just that things which are designed to attract attention are usually unsatisfactory. There are better ways to design than putting a big effort into making something look special. Special is generally less useful than normal, and less rewarding in the long term."